Three tiers. Priced per bay, not per call.
One flat monthly rate covers 24/7 first-ring coverage, parts sourcing across your preferred suppliers, recall ingest, and the post-pickup loop. No per-message meter, no per-vehicle seat, no surprise layer on top when after-hours traffic picks up. The three tiers below match the three shop sizes we actually serve.
/ Three tiers · one flat monthly rate
Pick the band that matches your bay count.
All three tiers include the three agents and the same coverage. The difference is the shop size each tier was tuned for — and the suppliers and rooftops that ship with it.
- 012–5 bays
Starter
$299/monthflat · all-inFor the single-shop operator who has been covering the after-hours phone themselves and is finally done with it.
- 24/7 first-ring coverage in English, Spanish, and Vietnamese
- Quoting off your published price list, every shift
- Parts sourcing across your top three preferred suppliers
- Recall ingest (OEM + NHTSA) routed to the next open bay
- Two-touch post-pickup survey + Google review routing
- 02Most chosen
Growth
· 6–15 bays$499/monthflat · all-inFor the 6-to-15-bay shop that has outgrown a single dispatcher and needs both shifts covered without bringing on a second hire.
- Everything in Starter, plus parallel supplier quotes on every RO
- ETA tracking tied to the appointment window, not a calendar
- Backorder escalation before the window collapses
- Routing happy-path customers straight to a verified Google review
- Next-interval pre-registration driven by real mileage, not defaults
- 0316–50 bays
Multi-bay
$799/monthflat · all-inFor the multi-rooftop regional group running 16-to-50 bays across locations that all need to answer the phone the same way.
- Everything in Growth, plus per-location dispatcher routing
- Telematics ingest from each OEM feed your group carries
- Cross-shop supplier scoring so the next RO picks with last week’s data
- Multi-location customer-loop surveys grouped by rooftop
- Dedicated 20-minute on-shift review with your service manager each month
/ What each tier covers
Per-tier feature comparison.
Every tier ships the same three agents — first-ring coverage, parts sourcing, and the post-pickup loop. The tiers differ on supplier depth, telematics, and per-rooftop routing. The matrix below shows which capabilities light up at each bay band.
Read a feature row top to bottom — each column is one of the three flat-monthly tiers, and the symbol marks whether that capability ships with the tier. The rows line up with the tier-card bullet list above and the post-pickup + recall narrative on the front-desk and recall pages.
FeatureWhat each tier covers | 2–5 baysStarter$299/month | 6–15 baysGrowth$499/month | 16–50 baysMulti-bay$799/month |
|---|---|---|---|
| / Coverage | |||
24/7 first-ring coverage (English / Spanish / Vietnamese)Every call, every shift — no after-hours gaps the customer can fall into. | |||
Quoting off your published price list, every shiftThe same rates your service writer gave at 9am survive the 11pm call. | |||
| / Parts | |||
Parallel supplier quotes on every ROThree suppliers ranked on last week’s fill rate, not on whoever picks up first. | |||
ETA tracking tied to the appointment windowA bay-side update the customer can read without calling back in. | |||
| / Customer loop | |||
Recall ingest (OEM + NHTSA) routed to the next open bayTelematics hits the same Monday queue as the customer-loop survey. | |||
Two-touch post-pickup survey + Google review routingHappy-path customers get nudged to a verified Google review, not a black hole. | |||
Next-interval pre-registration driven by real mileageRecalls, oil-life, and tire rotation hit the next open bay — not a calendar reminder. | |||
| / Multi-shop | |||
Per-location dispatcher routing + multi-location surveysEach rooftop answers the same way; surveys group by location for the manager review. | |||
Telematics ingest from each OEM feed your group carriesFord, GM, Stellantis — same recall + service-due feed, one queue per rooftop. | |||
✓ = included at this tier · — = not included at this tier. Every tier ships with the same 24/7 first-ring coverage and parts pipeline; the tiers differ on supplier depth, telematics, and per-rooftop routing.
/ BayHaul vs hiring a front desk
What $499/month replaces on a 6-to-15-bay shop’s payroll.
The most direct headcount comparison an indie operator makes is to a single front-desk dispatch hire — and the line items below are the ones that show up on the P&L, not the soft ones that don’t.
| Line item on the P&L | Headcount it replaces | BayHaul instead |
|---|---|---|
| Front-desk dispatcher / BDC rep | $38,000–$48,000/year salary + benefits, PTO, and sick days | $499/month, no PTO, no benefits, no sick-day coverage gap |
| Second-shift after-hours cover | ~$15,000/year overtime or a part-time hire who also needs training | Included — the same BayHaul agents cover nights and weekends |
| Parts desk babysitting three vendor portals | 4–6 hours/week of a service writer’s time across the week | Included — parallel supplier quotes plus ETA tracking on the RO |
| Post-pickup review chasing | A service writer’s Friday afternoons for the rest of their tenure | Included — two-touch survey routes happy customers to Google |
/ Still want the full argument
The FAQ has the longer answer.
On the FAQ page the cost objection is the first one — answered in plain language, including why the saving is structural rather than a launch discount, and why per-message pricing was never going to work for after-hours traffic.
/ Get on shift
Pick the tier that fits your bay count. Walk through it on a real Monday.
Drop an email — we’ll send back a 20-minute walkthrough your service manager can sit in on, tuned to the tier your shop actually fits into.