Three agents. Four stages. One Monday.
Telematics and recall feeds hit the front desk, parts orders land on the line that watches the window, and the customer loop closes the day before the next interval opens. The shift your shop can’t afford to keep staffed, kept staffed for it.
/ Three agents · one Monday
From the 2 a.m. recall to the next interval, pre-registered.
Each agent owns a stage of the loop end-to-end — no handoff to a person who wasn’t hired for that work. Read it top to bottom and the four stages fall out in order.
- 01/ 03
Ingest + book
Front desk
Reads telematics, OEM and NHTSA recall feeds, and every inbound call; answers in the first ring, quotes off your published price list, and books the slot straight into your existing dispatcher — your team stops running the after-hours relay.
Monday · in the shoplive ▸ sampledMon · 02:14 · inbound call — "my check engine just came on" — answered before it rang a second time.
- 02/ 03
Order parts
Parts line
Once the RO lands, parallel-quotes your top three preferred suppliers, picks on landed cost × delivery window, watches the ETA against the appointment, and escalates backorders before the window collapses — your parts desk stops babysitting three vendor portals.
Monday · in the shoplive ▸ sampledMon · 09:36 · RO #4421 water pump — ordered NAPA Oceanside $148.40 · ETA 14:20 · window held.
- 03/ 03
Review + next interval
Customer loop
After pickup, runs the two-touch survey, routes the happy path to Google, and pre-registers the next interval against driven miles instead of a calendar default — your service writer stops chasing reviews and re-keying mileage.
Monday · in the shoplive ▸ sampledMon · 14:22 · pickup · NPS 9 → review ask → next interval 9.8mo pre-registered on the customer record.
/ Get on shift
Picture your own Monday running through it yet?
Front desk wraps the call, parts line holds the appointment window, customer loop closes the interval — three agents covering ingest, book, parts, and review.